Tag Archives : business service

Over the last year, I sat down with experts from four different health care organizations (across the US and Europe) to come up with ideas for social media business services that would provide immediate value. This is the first service we came up with. It uses social media – in a very controlled fashion – to make it faster and easier to enroll subjects into Clinical Trials…

Healthcare is an incredibly collaborative sector—making it an ideal candidate to realize value through use of social networking. However, it is also one of the most sensitive sectors in terms of its management of information. This does not make use of social networking impossible; it just requires more creativity in how this technology is applied to create value in a regulatory compliant manner. This post begins a series that will outline four ideas for low-risk, high-value Health 2.0 Business Services.

FAQs are most natural, intuitively social way to share knowledge and provide support. However, they are next-to-impossible to manage at enterprise scale. By harnessing the power of Enterprise 2.0, you can build Interactive FAQs that scale and quickly response to needs of your staff and customers – adding a new level to customer care and internal support…

A key blogger I follow (and who occasionally writes about my work) just posted on Twitter that his email service provider is down. It reminded me an idea for a Business Service to PRO-ACTIVELY enhance service delivery (not just reactively responding to calls, emails and tweets)…

I have seen a lot of activity on Twitter discussing the potential of using social networking to help ERP implementations. Based on personal experience, recent discussions with ERP Program Managers and Work Stream Leads and interviews of those who “lived through” ERP programs I have put together a concept for an Enteprise 2.0 Business Service to aid in ERP program implementation.

One month spent talking with analysts, technologists, customers and partners have reinforced my belief that the next step in the evolution of Web 2.0 is use of its concepts to create value-driven services. In the spirit of Web 2.0, I will begin sharing these at The Corner Office to foster innovation, ideation and discussion…