Tag Archives : market positioning

Over the past year, we have seen a proliferation not only of social networking tools and services but the addition of the moniker “2.0” to everything from Mobile to Health Care. It is important in all of this to remember that networks start–and end–with people. If we forget this, all of the technology and process we develop will simple add clutter to everyone’s lives…

Last week, I participated in a panel discussion at the Wharton School on the effects of social networks on technology and business strategy. Here is a wrap-up of what I heard…

I know this post is a little more promotional than my standard posts. However, the SIIA just validated (again) the business and technical design principles I often speak about at The Corner Office…

FAQs are most natural, intuitively social way to share knowledge and provide support. However, they are next-to-impossible to manage at enterprise scale. By harnessing the power of Enterprise 2.0, you can build Interactive FAQs that scale and quickly response to needs of your staff and customers – adding a new level to customer care and internal support…

A key blogger I follow (and who occasionally writes about my work) just posted on Twitter that his email service provider is down. It reminded me an idea for a Business Service to PRO-ACTIVELY enhance service delivery (not just reactively responding to calls, emails and tweets)…

I have seen a lot of activity on Twitter discussing the potential of using social networking to help ERP implementations. Based on personal experience, recent discussions with ERP Program Managers and Work Stream Leads and interviews of those who “lived through” ERP programs I have put together a concept for an Enteprise 2.0 Business Service to aid in ERP program implementation.